Once a User chooses to avail any service plan/offer announced by Sky8Pay and agrees to buy that plan/offer by due payment for that plan/offer to Sky8Pay, such payment by User shall not be refunded by Sky8Pay under any circumstances whatsoever. Please note that such act of buying Sky8Pay’s plan is irreversible process under the applicable law.
Post receipt of payment from the User for the above-mentioned plan, Sky8Pay shall create User ID in its system ONLY post successful KYC verification of such User. If the User is unable to get successful KYC done, Sky8Pay shall not be able to create User ID of such User. Thus, in order to avail Sky8Pay services on its portal, User has to mandatorily get his successful KYC verification done.
Post User Id creation, while availing various services on Sky8Pay portal, a transactions which have failed for any reason directly attributable to Sky8Pay and Sky8Pay has received corresponding confirmation from the payment gateway, will be automatically refunded to User’s bank account within 3-21 working days from the date of transaction and a confirmation mail will be sent to User’s email id registered with Sky8Pay. Please note that only the actual transaction amount will be refunded excluding payment gateway charges and all applicable taxes. However, for cases where User has received a successful completion confirmation but not received services, User is required to submit a complaint by sending an e-mail to customer care Email ID given on this website. Sky8Pay shall enquire the matter after receiving the complaint from the User and based on the enquiry Sky8Pay may refund the payment. In all cases, Sky8Pay’s liability will be restricted to providing User a valid refund to the extent of corresponding payment received by Sky8Pay with respect to a particular transaction. Sky8Pay shall not be responsible for any other claim or consequential liability arising out of failed services on our system.
User accepts that this refund policy is subject to all the terms and conditions as stated in the Agreement of the User/business associate/retailer/distributor with Sky8Pay.
The refund amount in case of any cancellation will be refunded within 48 hours, in case of no show the refund will be processed only after we get refund from the Bank / Billers, after deducting the Money cancellation charges and applicable service charge. The amount will be refunded in the form of e-money (limit) in your portal, the refund amount will not be deposited directly in your bank account, debit/credit card..